Shipping policy

We currently ship within New Zealand only.

Orders are typically dispatched within 1–3 business days (excluding weekends and public holidays). Once your order is on the way, you’ll receive a shipping confirmation with tracking details.

Delivery usually takes 3–10 business days after dispatch. Timeframes may vary depending on your location, rural delivery, or courier delays.

Shipping

We offer free standard shipping on orders over NZ$100, with a flat rate of $12 applied to orders below this threshold.

Order Changes

Orders can be cancelled before dispatch. Once your order has been shipped, we’re unable to cancel it. Please refer to our Returns Policy if needed.

Delivery Notes

If your order arrives damaged, delayed, or missing, please contact us at info@noro.co.nz within 7 days and we’ll assist from there.

All orders are shipped with tracking. Once a parcel has been marked as delivered, responsibility passes to the customer. Please ensure your delivery details are correct and a safe delivery location is available. Signature may be required on delivery. Once an order has been marked as delivered by the courier, NORO is not responsible for loss or theft. If this occurs, we recommend contacting the courier directly for assistance.