Privacy policy

This Privacy Policy describes how noro.co.nz (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

COLLECTING PERSONAL INFORMATION

When you visit our site, we may collect the following types of information:

Device Information

Information about how you access our site, including:

  • Web browser, IP address, time zone
  • Pages viewed, products browsed, and interactions
  • Cookies and similar tracking technologies

This helps us understand how our site is used and improve your experience.

Order Information

When you make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Payment details
  • Email address and phone number

This is used to process your order, arrange delivery, and communicate with you.

    Customer Support Information

    If you contact us, we may collect:

    • Name
    • Contact details
    • Any information you provide in your message

    This allows us to assist you effectively.

    How We Use Your Information

    We use your personal information to:

    • Process and fulfil your orders
    • Communicate with you about your order or enquiry
    • Improve our website and customer experience
    • Detect and prevent fraud or misuse
    • Send updates or marketing (only where you have opted in)

    SHARING PERSONAL INFORMATION

    We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above.

     For example:

    • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
    • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

      BEHAVIOURAL ADVERTISING

      As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

      For example:

      • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
      • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

      For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

      When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

        COOKIES

        A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

        We use the following cookies to optimize your experience on our Site and to provide our services.

        Your Rights

        You have the right to:

        • Access the personal information we hold about you
        • Request correction of your information
        • Request deletion of your information (where applicable)

        To make a request, please contact us at info@noro.co.nz.

        We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

         

        For any questions about this policy or your personal information,

        please contact: info@noro.co.nz

        This policy operates in accordance with the Privacy Act 2020.