If you’re in New Zealand — yes, absolutely. (International friends, we’re working on it soon.)

We usually pack and send your order within 1–3 working days.

After that, delivery is typically 2–5 working days across New Zealand. If you’re rural, it might take a little longer.

If something arrives damaged or doesn’t seem right, please email us at info@noro.co.nz with your order number and a photo.

We’ll take a look and sort it out with you.

Yes, if we're able to catch it in time, we’ll do our best to update it.

Email us at info@noro.co.nz as soon as you can.

Yes, everything we bring in is chosen with pets in mind.

We focus on materials, ingredients, and design that are more suitable for shared living, so you can enjoy them around your pet with greater peace of mind.

That said, we always recommend using products as intended and keeping an eye on your pet, especially with items like candles or toys..

We don’t follow trends — we discover.

Each product is handpicked like a hidden gem, chosen for its balance of beauty, quality, and pet-friendly design. If it feels special, it belongs in the noro collection.

Yes. We can wrap your order beautifully and include a handwritten note — just select the option at checkout.

Yes. Once your order is on the way, you’ll receive a tracking link straight to your inbox.

We’re currently online only, with occasional pop-ups and market days.

Follow us on Instagram to see where we’ll be next.

We’re always here to help. Email us at info@noro.co.nz or DM us on Instagram. We usually reply within 1–3 business days.